At Digital Era Solutions, we are committed to respecting your privacy and protecting any personal data we collect as part of our services, including through our applications and digital platforms. This policy explains how we collect, use, and protect your personal information.
1. Information We Collect
1.1 Data Provided Voluntarily by Users
When you interact with our website or applications, we may collect:
- - Your name, email address, and other details you provide through forms or specific requests.
1.2 Data Collected Automatically by Applications
Through our mobile applications, we use Firebase to collect:
- Event data: Actions performed within the app (e.g., button clicks, screen views).
- Diagnostic data: Information about crashes and errors to improve stability and performance.
1.3 Data Not Collected
We do not collect:
- Files, photos, or other personal content stored on your device.
- Precise location data or other sensitive information without explicit consent.
2. How We Use the Data
- Improve services: Optimize app features and performance.
- Analyze usage: Understand user interactions through tools like Firebase Analytics.
- Provide technical support: Identify and resolve technical issues using Firebase Crashlytics.
- Send notifications: Inform users of updates or important features (with explicit consent).
3. Third-Party Services
We use the following services in our applications:
- Firebase (Google LLC): Used for analytics, crash reporting, and push notifications. Firebase complies with GDPR. Learn more: Firebase Privacy Policy.
4. Data Sharing
We do not sell or rent your personal data to third parties. Data may be shared only:
- With Firebase for the purposes mentioned above.
- With legal authorities, if required by law.
5. Data Security
We implement technical and organizational measures to protect your data against unauthorized access, loss, or alteration, including:
- Data encryption in transit and at rest.
- Strict access controls.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Correct inaccurate or incomplete data.
- Deletion: Request the deletion of your data (subject to legal obligations).
- Objection: Object to the collection of non-essential data.
To exercise these rights, contact us at contact@digitalera-solutions.com.
7. Cookies and Similar Technologies
We do not use cookies on our website to collect personal data. If cookies are required for functionality, we will explicitly notify users.
8. Changes to the Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be published on this page with a revised "Last Updated" date.
9. Contact
If you have any questions about this policy or your data, contact us at:
Digital Era Solutions
Email: contact@digitalera-solutions.com
Website: https://www.digitalera-solutions.com
10. Account Deletion
We respect users' rights to delete their accounts. Below is the procedure and details regarding account deletion:
- 1- How to Request Account Deletion: Users can request the deletion of their account by emailing us at contact@digitalera-solutions.com with the subject line "Account Deletion Request" and including their account details for verification.
- 2 -Data Removed Upon Deletion: When an account deletion request is processed, we remove personal details such as your name and email address, as well as event and diagnostic data collected through Firebase.
- 3- Data Retention After Deletion: Certain data may be retained if required by legal obligations or for security and fraud prevention purposes. Retention periods comply with applicable laws and will be explicitly communicated if necessary.
- 4- Confirmation of Deletion: Once the deletion is complete, a confirmation email will be sent to the user.
